Most disputes are specification disputes
When a consignment is rejected at destination, the cause is usually not bad faith. It is a specification that left room for two honest readings — a size range without a tolerance, a colour described in words, or packing agreed verbally and never written down.
A specification that fits on one page, agreed before the order is placed, removes almost all of that risk.
The five lines that matter
Grade and origin: the named grade, the growing region and the crop window. Calibre: the size band in millimetres or count per carton, not a descriptive word. Tolerance: the percentage outside the band that is accepted, and how it is measured.
Packing and labelling: carton weight, liner, pallet configuration, label language and any market-specific marking. Rejection criteria: exactly what constitutes a rejectable defect, who inspects, and within how many hours of discharge.
Inspect before it loads
A pre-shipment inspection at the packhouse against the same written specification turns an argument at destination into a decision at origin, where it can still be fixed.
We arrange inspection at the loading point on request and share the report before the container closes.
Planning a programme on this line?
Send us the product, specification and destination and our trade desk will come back with origin options and pricing.